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Serrano's Cleaning Services The Best Cleaner service in Stockton California Serrano's Family #1 in Business in stockton California

CONTACT US

Serrano's Cleaning Services
209-910-3627





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Code:
4027CU
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Our services

are divided into Home, Appliances/windows/blinds, and Extras. Since we have multiple customers with many different needs, appliances, windows, blinds, and additonals are provided with a price break down so the customer is free to remove them at anytime.

We do not allow:

  1. Second floor windows High not accissable tasks/areas/windows Thin blinds (they are extreamly thin and break easily)
  2. Outside work/Yard work
  3. Using machines the team has not been trained in
  4. Serving guests
  5. Moving furniture (customer must be responsible for moving furniture)
  6. Using a different ladder that allows the team to go higher than what is accepted within our services
  7. Fixtures that are too high will no be wiped down, maybe dusted if our extention can reach it.
  8. Cleaning cabinets above the top surface near the cieling (the material of the top surface is plain wood, and can not be cleaned with liquid, or removal of grease)
  9. If you provide a request for a empty home (move in/out) cleaning, but doesn't mention that items will still be scattered in cabinets, closets, or on the floor your price may drasticly change. Please have the home completely emptied out to keep your price afordable.
  10. We also do not include garage unless requested
  11. We also do not include windows outside unless requested. We do provide a seprated quote for windows inside, but we usually do not take outside windows in concideration unless the customer demans it
  12. We also do not remove mold, and if we were to try it would only be a temporary fix with bleach (which we do not use in our cleaning unless provided to us by the customer).
  13. We do not include organization, folding clothing unless provided outside of the package quote a seprated price
  14. We do not polish cabinets, if you wish for this to be included, it will be posted with a cost separately within the extras.
  15. Payment is always needed before services are going to start and its more strict when its a empty home.

Flat Rate (move out/in)

A service where we need to know the Size, Condition, Needs to determine a price. We can not provide a aprox estimate since we do not have a price chart.

To get a estimate you must send Photos or Schedule a estimate in person.

Use the contact form or call us directly 209-910-3627 to schedule a estimate in person.

FREE ESTIMATE in person for cities such as:

- Stockton
- Lodi
- French Camp
- Lathrop
- Manteca

FREE ESTIMATE via phone for cities such as:

- Banta
- Atlanta
- Acampo
- Avena
- Peters
- Victor
- Woodbridge
- Salida
- Tracy
- Ripon
- Lyoth
- Lockford
- Linden
- Carbona
- Collierville
- Escalon
- Thornton
- Galt
- Herald
- Adela
- Riverbank
- Mokelumne City
- Discovery Bay
- Del Rio
- East Oakdale
- Empired
- Clements
- Newman
- Oakdale
- Valle Home
- Turlock
- Mauntain House
- Modesto
- Cooperopolis
- Elk Grove

WHATS INCLUDED

Serrano's Cleaning Services
Move out/in cleaning

Kitchen:

Wipe down the cabinets inside (as long as its empty else it'll be skipped)
Wipe down the cabinets outside
Wipe down closets inside (as long as its empty else it'll be skipped)
Wipe down the counters.
Wipe down the accessible appliances outside.
Wipe down the light fixtures. (if accessible)
Wipe down the light switchers.
Wipe down the baseboards (if accessible)
Wipe down the windowsills. (if accessible)
Wipe down the doors.
Wipe down the door frames.
Wipe down the accessible spots on walls (no ceiling, behind furniture, or washing walls)
Wipe, and scrub the inside and out of the microwave.
Wipe, and scrub the stove top.
Remove cobwebs.
Sweep the floor.
Mop the floor.

Bedrooms:

Wipe down the build-in cabinets inside (as long as its empty else it'll be skipped)
Wipe down the build-in cabinets outside
Wipe down closets inside (as long as its empty else it'll be skipped)
Wipe down the light fixtures. (if accessible)
Wipe down the light switches.
Wipe down the baseboards. (if accessible)
Wipe down the doors.
Wipe down the door frames.
Wipe down the windowsills. (if accessible)
Wipe down or dust the ceiling fans *Only if they can be reached*
Wipe down the spots on the walls (no ceiling, behind furniture, or washing walls)
Remove cobwebs.
Sweep/vacuum the flooring.
Mop the floor

Bathrooms:

Wipe down the build-in cabinets inside (as long as its empty else it'll be skipped)
Wipe down the build-in cabinets outside
Wipe down closets inside (as long as its empty else it'll be skipped)
Wash and disinfect the shower.
Wash and disinfect the bathtub.
Wipe down and disinfect the sink.
Wipe down the counters.
Wipe down and disinfect the toilet in/outside.
Wipe down the mirrors.
Wipe down the light fixtures.
Wipe down the light switches.
Wipe down the accessible baseboards.
Wipe down the windowsills. (if accessible)
Wipe down the doors.
Wipe down the door frames.
Wipe down the spots on the walls (no ceiling, behind furniture, or washing walls)
Remove cobwebs.
Sweep/vacuum the floor.
Mop the floor.

Living room:

Wipe down the build-in cabinets inside (as long as its empty else it'll be skipped)
Wipe down the build-in cabinets outside
Wipe down closets inside (as long as its empty else it'll be skipped)
Wipe down surfaces. (if accessible)
Wipe down light fixtures.
Wipe down light switches
Wipe down the windowsills.
Wipe down accessible baseboards
Wipe down doors.
Wipe down the door frames.
Wipe down spot on walls (no ceiling, behind furniture, or washing walls)
Remove cobwebs.
Sweep or Vacuum
Mop flooring

Customer Responsibilities

  1. Ensuring access at the beginning of the service on time
  2. Ensuring payment on the day of the cleaning
  3. Ensuring water and electricity.
  4. Ensuring that any items that are broken, or delicate material should be advised to us via photo to prevent us from touching.
  5. Ensuring that the home is picked up before we arrive. Such as food, boxes, and clearing tables and counter tops. Also make sure any pet feses or cat liter is picked up before we arrive.
  6. Ensuring to clear rooms such as bathrooms/kitchen while the team is starting as they will be cleaned first.
  7. Ensuring a 1-day notice of any rescheduled appointments.
  8. Ensuring a 1-day notice of any cancelled appointments.
  9. Ensuring to be available at the end of the services to check the home.
  10. The cleaning may take a while to finish, if you request for the team to stop services without allowing them to finish, any services that were not finished can not be finished later, unless you pay the reschedule fee of unfinished tasks.

Cancellation (Policy)

Customer must provide a 24 hour notice to cancel the service and get their deposit back. The customer having consistent cancelations even with a 24/hr notice will have a non-refundable fee.

Rescheduling (Policy)

Once we reschedule your service, please note that rescheduling a second time even with a 24/hr notice will cause your deposit to be non-refundable if your appointment was extended more than 30 days from your first requested appointment.

Your price may also not be accurate if its over 30 days from when your estimate was provided.

Payment Policy

We require full payment upon reservation if the home is empty it doesn't matter if its a move in cleaning. For occupied homes, we require a deposit and the rest due at the beginning of the service within the first 30 min of your service starting. Please have payment ready either by cash or by card.

You may request to pay a deposit of $65 and pay the rest via card upon arrival if the home is empty. If payment is not made within the first 30 min from when the team has arrived and has started the cleaning, the team will pack their items and leave, since $65 only covers 30 min with a team of 2 cleaners. There maybe a large urgent request for payment if you have a larger team.

Return Policy

When a customer requests a fixed rate, the customer must be available the day of the cleaning to check the home. If the customer has a representative to check the home, the representative must take the check up seriously, because once they check and confirm that everything is good the team will leave, and you do not have availability for a return request.

Else if the customer will not be present to check the home, and no representative be available to check the work of the team, then the customer has 24 hours from when the service ended to request a return. Once your report has been completed, we will schedule the team to return (within the appropriate available spots we currently have). You will not be charged for the return as long as the tasks requested in the report is included to the service.

Once we arrive on the return date, we do not do a free second return. We highly recommend having the right person to be present on the day of the return to check the team and inform them of the oversights of the cleaning. Once the team arrives and leaves, if the customer requests a second return, there is a minimum booking fee of 2 hours 2 cleaners and you would be charged for us to return once again.

CAN NOT SOLICIATE ANY OF OUR EMPLOYEES. ELSE THERE IS A FINE OF $2500 TO HIRE AN EMPLOYEE WHILE WITH OUR COMPANY. YOU CAN HIRE ANY EX-EMPLOYEE THAT HASN’T BEEN WORKING WITH OUR COMPANY FOR MORE THAN A 2 YEAR LIFE SPAN. YOU ARE HELD RESPONSIBLE BOUND TO OUR TERMS AND CONDITIONS THE MOMENT YOUR CLEANING PAYMENT IS PAID TO US. THIS IS APPLIED TO ANY CONTRACT, RECIEPTS, OR DOCUMENT PROVIDED TO YOU WHILE WITH US.