Terms of use (TOU)

These TOU affect your legal rights and obligations. If you do not agree to be bound by all of these Terms, do not access or use our Services. Serrano’s Cleaning Services reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. Please check this website for updates.

Before setting up an appointment make sure to read the terms and conditions of each service provided to you. Each service is different and unique (if you do not wish to read the terms and conditions of each service, you can go to our frequently asked questions). All information provided to you by phone is stated online, please do not book an appointment online or by phone if you have not read out terms and conditions of your Hourly service, Flat rate service, or Carpet shampoo service.

Privacy Policy

a. We will not sell, share, or rent the information collected. We use user information to send clients their appointment information, updated information the client must know of their services with Serranos cleaning services, etc..

b. If any changes come to be within our Privacy policy, we will post those changes on the our Website under Privacy Policy. The client will not be directly notified, they will only be notified by checking our online website for updates.

c. When you set an appointment that requires submission of your full name, email , service address or any other private information, this information is not shared and is kept private and only shared to your team, receptionist or any other individual connected to Serranos cleaning services to be able to provide to you, your services.

d. When completing a payment online and using your credit card information, we use a third party to complete your transaction so your information is safe. For example, past clients have used paypal to complete recurring payments, or their one time service with Serranos cleaning services though our online website.

For questions or concerns please contact us directly at