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209-910-3627
 
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Fully Insured
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Monday to Friday 8:00am to 8:00pm

Could not create new click counter for this page. Serrano's Faqs

FAQs.

How much do you charge to clean my house?

We charge depending on the condition of the property. For the First time or One time cleaning we charge per hour or flat rate, minimum charge per first time visit is $120 we don't guarantee the all be done by hourly service.

When you come to give a quote in person, is the price going to stay or will it change?

When we come keep in mind its $35 for a quote in person. Yes, the quote will not change if the quote was taken in person. Unless you want to add more to the list,or after 12 months.

How many people will be coming to my Property?

1 to 8 depend on the condition of your Property.

What should I do before the Cleaning Service?

Please move any furniture you would want us to do behind. We do not move any kind of heavy furniture. This goes for house cleaning, and carpet cleaning.

  • If you pick up and tidy all rooms before we arrive, we can dedicate our time to cleaning, rather than to straightening up. Because we charge for the amount of time we spend cleaning your home, it will be more cost-effective if you do the straightening up before we arrive. Tidying the house before our arrival also prevents us from putting stray objects in the wrong location (thus, you will never have to hunt for the remote control).
  • Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens.
  • Hang picture frames and mirrors on sturdy wall hooks appropriate for the weight of the hanging item. Also inspect the hanging wire and replace if deteriorated. Place bumper guards on the backside corners of wall hangings to keep the wall paint from getting scratched.
  • Place felt padding on the feet of furniture pieces that are on hardwood floors to avoid scratching the floor when we move the furniture to clean under it.
  • Check and repair loose or broken items, such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, and so on.

 

What time will the Housekeeping's arrive?

We can't guarantee what time residential housekeepers will arrive because each home gets the attention it deserves and not a pre-determined amount of time. between 8 a.m. to 8 p.m., Monday - Friday. If for any reason you require a more precise time of arrival, your housekeeping will work with you for a convenient solution. If any case they might arrive late, or early we will give you a call ahead of time to let you know.

Do I provide cleaning supplies or equipment?

Every cleaning service crew comes prepared with all the cleaning supplies necessary. We are flexible, and if requested we are happy to clean with your preferred products. (please advise our office of any special instructions)

We generally clean only items that are within reach when using the two-tiered step-stool that we bring with us.

Can I request team members to remove their shoes when they clean?

For personal safety reasons, team members are required to wear shoes at all times when cleaning.

How do I Pay for a Residential Cleaning Service?

Payment are due the day of your scheduled home cleaning service. or you can save 3% paying the first of each Month. Please leave cash in the kitche, or you can pay in our website paymentsOnline or pay by phone 209-910-3627 we charge $5fee. if dont pay the day of the service we charge $35 late fee avery day for one time customers. NO CHECKS.

What if I need to reschedule or cancel an appointment?

You may cancel or reschedule; however, please keep in mind that we reserve time in our day to accommodate your cleaning. Therefore we require a 24-hour advance notice to cancel your appointment without penalty.

There is no charge for cancellations made with 24-hour’s notice on business days (M-F, 7am-5pm). However, we charge a $35 fee for cancellations made with less than 24-hour’s notice. Please note, to avoid a fee, Monday clients are required to cancel by 3 pm on the preceding Thursday.

What if my routine cleaning falls on a holiday?

We observe these holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange a make-up date (please be sure to provide us with a valid email address for convenience). We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.

How can I save 7%, if I pay for the first 3 days of each month?

Ex. If you would like it weekly, and we give you the price of $100 by weekly. A total of $400, and if you would pay on the first of each month, then your price would change to $382 instead of $400 because we would give you the 7% off for paying the first of each month.

Do team members speak English?

We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to contact us 209-910-3627  to relay any notes or requests. We will add this information to the work orders for the team.

All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home. Just let us know.

What's the Difference Between Regular & Deep Cleaning?

The 1stinitial (First Time Cleaning ) cleaning is higher in price because it takes 6-10 hours 2 or 8 people depending on the size and amount of work required. Recurring service Weekly, Biweekly or Monthly takes 1-4 hours cleaning 2 cleaners.

What if I have pets? Do I have to secure them during cleaning?

Most of our workers are dog and cat friendly however, we advise that you inform us of your pet (s) prior to our arrival. We are dog and cat friendly other pets must be locked away. This also applies to aggressive cats and dogs.

Where are we located?

In Stockton Ca.

Areas we Serve?

Stockton, Manteca, Lodi, Tracy, Linden, French Camp, Lathrop, Woodbridge, Escalon, Modesto, Elk Grove...

What are the rates?

We offer competitive customized One Time or Reoccurring Rates based on the Condition of the property and Hourly rate minimum $120.

What are the services not offered by Serrano's?

We do not iron clothes, laundry services, Clean high windows, Car wash..

Can I prepay for service in advance, if so , is there a discount?

Yes, you can pay the first of the month with 7% off, or 3 months in advance 10% off.

Will I need to sign a contract?

No, you are not required to sign a contract. Although, if you have the discount of 7% off or the 10% off said above you are required to enter a contract.

What if I am not satisfied?

You can call us within 24 hours of the date of the services and we will re-cleaned anything you may think we missed ONLY IF GET FULL HOUSE CLEANING NOT FOR HOURLY SERVICE, you may only call us back once. There are no refunds. If the service is per hour we can't go back and clean. We don't guarantee the service will be done in 2 hours you pay by hour not for full house.

What If I can't be home?

Most of our customers are not at home, most of our clients leave us a key in a master lock. We appreciate your trust, if this is your first time and you are not yet conformable leaving your house alone with our employee's that’s fine, a friend or a family member can take your place and look after the house while we are cleaning. Just let us know who will be there.

If i can't pay the day of the service?
We charge $35 late after 24 hours. After 30 days we sent to colecction and put in the backlist.

Do you accept Credit Cards?

Yes, You can pay online with PayPal or by phone (209)910-3627 with an additional $2.50 if played by phone/PayPal.

 

OFFICE FAQs.

Can I get a free quote over the phone?

 Yes.

When you come to give a quote in person, is the price going to stay or will it change?

Yes, the quote will not change if the quote was taken in person. Unless you want to add more to the list.

Do you send a billing/invoice?

Yes, We do. We send the invoice the 20th of each month. We charge 3% to 5% interes.

Do you accept Credit Cards?

Yes, You can pay online with PayPal or by phone (209)910-3627 with an additional $2.50 if played by phone/PayPal.

How often do you clean?

Daily, 1x week, 2x week, 3x week, 4x week,5x week, Weekly, Bi-weekly, Monthly, One time clean, Before and after events.... Depending on what you want.

Do We need to be there for you to clean?

No.

Can our employees get a discount from your company?

Yes they can. We offer house cleaning services. 10% Off first Time Clean. and 7% in recurring service.

Do you have insured?

Yes we are Fully Insured.

Do you do basic clean at my office?

Yes we do, Dusting, mop, empty the trash cans, clean front glass door and restrooms.

My office is very small, will it cost me a lot?

Call for price 209-910-3627.

 
 
 
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Why Serrano's

  • We are the best in your area.
  • We are local Business
  • We are Full Insured
  • We are Licensed
  • We are not a Franchisse

 

Residential Services
  • House cleaning ( weekly, Biweekly,Monthy, One time, Movein and out's, One time clean, Special clean for family or friends)
  1. Windows ( in and outside )( outside only the first floor)
  2. Blinds
  3. Carpet ( shampoo or extraction )
  4. Move In or Out deep cleaning Include ( home .office or business)
  5. One Time Clean ( any time)
  6. Before and After party or event
COMERCIAL SERVICES:
  • Office Cleaning ( daily, 2 x week, 3 x week, once a week, biweekly, monthly, one time deep cleaning)
  • Floor care wax ,strip, buff.
  • Carpet Cleaning ( shampoo and extracction )
  • Windows Cleaning (Outside only the first floor)
Our Vision: To perform for our customers the highest level of quality cleaning services at fair prices according to the condion of each property Contact Us

English: 209.910.3627
Se habla espanol
P.O Box 66060 Stockton, Ca, 95206.
Email: serranoscleaning@gmail.com